Connecting Beyond Limits
Unleash the power of human connection with an All-in-One communications platform that lets you connect anytime, anywhere, on any device.
Connecting Beyond Limits
Unleash the power of human connection with an All-in-One communications platform that lets you connect anytime, anywhere, on any device.
6 Months FREE + 30% OFF on Phones
Trusted by Businesses
Of all sizes who value the power of connection
Collaboration & Communication. Made Simple.
All conversations in one place with phone, SMS, video, and business apps, together with customer experience and productivity tools.
Simple, Yet Powerfully Scalable Solutions
More than just VoIP. Everything your business needs to connect beyond limits.
Cloud Phone System
Experience the power of connection with all-in-one platform designed for businesses that value collaboration and engagement
Cloud Contact Center
Communicate and engage with your customers to deliver outstanding customer service
Ultatel Hub
Stay connected while on the go. ULTATEL Hub lets you handle calls and get business done anywhere, anytime, on any device.
VoIP Phones & Hardware
Choose from our high-quality, affordable IP/WiFi phones & accessories
Microsoft Teams Connector & Calling Plan
Let Ultatel help fill the gaps between Teams and VoIP Phone Systems with SBC Direct Routing
Ultatel Integrate
Ultatel Integrate easily connects Ultatel to the tools you use to manage your business
Online Fax Service
The easiest way to send and receive faxes with your computer, email or phone
Toll-Free Numbers for Your Business
Ultatel offers a wide range of toll-free telephone numbers for your business so your customers can reach you free of charge.
Direct inward dialing (DID) service
Don’t want your business to be tied to an area code? With our direct inward dialing (DID) service, you can achieve a local presence.
Why Ultatel?
More than just VoIP. Everything your business needs to connect beyond limits.
Businesses thrive on collaboration and can't afford to have any downtime. We deliver Always Up service. No Excuses.
Our platform adapts to your needs, scales effortlessly, and offers consistent service on any device. We validate satisfaction with a test drive and assure 100% satisfaction.
We prioritize the safety and reliability of your business with our customized and secure cloud services. Trust us for consistent support.
Our service has no limits to what you can achieve. You can make unlimited calls, send messages, and have transparent pricing with no hidden costs. Work without restrictions and do your best work.
Our industry-leading onboarding process is free and includes a personalized plan, training, and pre-activated IP phones with no downtime.
Our team is always here to help with your account and we strive for your satisfaction. Our first-time issue resolution rate is 94% and we evaluate our performance regularly.
99.999%
Uptime
20+
Years of Service
24/7/365
Service Coverage
98%
Customer Satisfaction
Hassel-free Onboarding Comes Standard
Your Peace of Mind is Our Mission
Onboarding, Your Way
Training Your People
Phone Programming
Transfer of Knowledge
World Class Support
Onboarding, Your Way
Implementation in as little as 3 business days We will move at your pace, but if there are no barriers to porting, this process can happen quickly. Many of our customers choose to have a longer timeline, that is perfectly fine.
Training Your People
We will train your technical people to support the system, your leaders to report, monitor and record, and your people to use their phones. As many training sessions as needed.
Phone Programming
Should you choose to retain your existing phones, we will log in remotely and program your phones. Most unlocked, modern phones are programmable. Simple process for you.
Transfer of Knowledge
“For you, it’s as simple as transferring knowledge about how many phones/people, who, and where.
We will take it from there. The workload is on our onboarding team, not you. “
World Class Support
Our post-activation support and account management are just as good as our onboarding. We have high service standards: Live 24/7/365 support, 20-second answer time, and a 94% first contact resolution. With dedicated support, account management, and regular service reviews and evaluations, we will ensure your needs are met to your 100% satisfaction.
Onboarding, Your Way
Implementation in as little as 3 business days We will move at your pace, but if there are no barriers to porting, this process can happen quickly. Many of our customers choose to have a longer timeline, that is perfectly fine.
Training Your People
We will train your technical people to support the system, your leaders to report, monitor and record, and your people to use their phones. As many training sessions as needed.
Phone Programming
Should you choose to retain your existing phones, we will log in remotely and program your phones. Most unlocked, modern phones are programmable. Simple process for you.
Transfer of Knowledge
“For you, it’s as simple as transferring knowledge about how many phones/people, who, and where.
We will take it from there. The workload is on our onboarding team, not you. “
World Class Support
Our post-activation support and account management are just as good as our onboarding. We have high service standards: Live 24/7/365 support, 20-second answer time, and a 94% first contact resolution. With dedicated support, account management, and regular service reviews and evaluations, we will ensure your needs are met to your 100% satisfaction.
Award-Winning VoIP Platform
That Small and Big Companies Trust.
Ultatel is One of Fastest Growing Telecommunication Companies in America
World-Class, Enterprise Level Features
Discover all of Ultatel’s features, improve your interactions with customers and make your workflows more efficient. Beyond Limits.
Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
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Voicemail Capability
Assign voicemail boxes to individual DID numbers, allowing for tailored responses.
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Call Flip
Allow users to seamlessly transfer ongoing calls or meetings from one device to another without interrupting the call.
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IVR Menus / Custom Voice Prompts
Response system that allows customers to navigate the IVR experience by pressing touch-tone dial pad or using their voice.
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High-definition (HD) voice
HD calling delivers clearer sound with a larger frequency range and reduced background noise during calls.
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Keep Existing Number – Free Porting
Keep your current phone number when you switch to Ultatel without incurring any additional fees.
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Microsoft Teams Contact Center Certified
Ultatel has met and is approved for integration and functionality within the Teams platform for contact center operations.
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Call Transcription
Convert live or recorded conversations and meetings into written text using artificial intelligence.
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Quality Assurance Analytics
System and user-generated metrics for assessing call performance and agent effectiveness, enabling informed improvements within the customer interaction environment.
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Custom Reports
A custom report is a report that you create. You pick the dimensions and metrics and decide how they should be displayed.
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Seamless Integration
Easily integrates with existing PBX systems, VoIP solutions, and other telecommunication services.
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Voice Analytics
Evaluate conversations using voice recognition tools to analyze tone, pitch, emotions, keywords, and phrases.
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Call Recording
Save both incoming and outgoing calls as audio files, which can later be played back, stored, or analyzed.
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Power Dialer
Automates dialing by immediately calling the next contact on a list after an operator, sales associate, or service provider finishes a call.
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Call Routing
Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.
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Dynamic Templates
Customizable call evaluation forms and scorecards that adapt in real-time based on the type or context of a call.
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Local presence
Ability to display a local phone number as the caller ID when making outgoing calls, even if the call is originating from a different geographical area.
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Custom questions and scoring
Ability to create tailor-made evaluation criteria and scoring metrics for assessing agent performance on calls
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QA Analytics
Embed data analysis tools to evaluate and measure agent performance, call quality, and customer interactions.
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Individual Extensions
Assign unique numbers to employees or departments, allowing callers to bypass a main reception or auto-attendant.
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Real-time Scoring
Speedy evaluation and scoring of agent performance during or immediately after a call.
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Real-Time Reports
Business intelligence delivered live to administers and users.
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Custom Reports
A custom report is a report that you create. You pick the dimensions and metrics and decide how they should be displayed.
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Graphical Call Flow
Ability to intuitively to understand, analyze, and optimize call handling processes.
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Advanced Queue Analytics
Advanced Queueing Analytics tracks and analyzes customer trends to provide a personalized customer experience.
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Quality Assurance Analytics
System and user-generated metrics for assessing call performance and agent effectiveness, enabling informed improvements within the customer interaction environment.
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Multi-Project Conference Reporting
Multi-Project Conference Reporting aggregates and presents data from multiple conferencing projects in a unified format.
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Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
→
Voicemail Capability
Assign voicemail boxes to individual DID numbers, allowing for tailored responses.
→
Call Flip
Allow users to seamlessly transfer ongoing calls or meetings from one device to another without interrupting the call.
→
IVR Menus / Custom Voice Prompts
Response system that allows customers to navigate the IVR experience by pressing touch-tone dial pad or using their voice.
→
High-definition (HD) voice
HD calling delivers clearer sound with a larger frequency range and reduced background noise during calls.
→
Keep Existing Number – Free Porting
Keep your current phone number when you switch to Ultatel without incurring any additional fees.
