Intelligent communications built for business.

Get phone, video conferencing, SMS, chat, fax and more in one, easy-to-use communications platform with Ultatel.

Intelligent communications built for business.

Get phone, video conferencing, SMS, chat, fax and more in one, easy-to-use communications platform with Ultatel.

Trusted by more than 50,000 users who value the power of connection.

Transform your business with
unified communications.

Bring together phone calls, video conferencing, SMS, chat, and fax into one intelligent business communications platform. Ultatel seamlessly integrates with your existing business systems, delivering a unified communications experience that simplifies workflows, enhances productivity, and drives customer satisfaction – all powered by AI for smarter interactions and deeper insights.

One product suite to keep your business seamlessly connected.

Explore our intelligent business communications platform to learn how your business can benefit from unified communications and the power to stay connected wherever work happens.

Cloud Phone System
for Businesses

Upgrade your business communications with Ultatel’s feature-rich cloud phone system. Enjoy unlimited calling, HD video conferencing, secure messaging, and more – from any device, anywhere. AI-powered call routing and automated voicemail transcription features boost productivity and streamline your workflows.

Learn more

Cloud Contact Center Solutions

Elevate your customer experience with Ultatel’s next-generation, AI-powered cloud contact center. Benefit from enterprise-grade features like advanced call routing, intelligent queue management, and real-time customer insights to enhance agent performance, improve customer satisfaction, and drive business growth.

Learn more

Microsoft Teams
Integration & Direct Routing

Seamlessly integrate voice calling into your Microsoft Teams environment with Ultatel’s certified Session Border Controller (SBC) and direct routing solutions. Enhance collaboration, improve call quality, and leverage AI-powered features for smarter communication within Teams.

Learn more

CRM Integrations

Boost productivity and enhance customer interactions with Ultatel’s seamless CRM integrations. Connect your phone system with Salesforce, HubSpot, Zoho, and other leading CRMs to centralize data, improve workflows, and gain a holistic view of your customers.

Learn more

Powered by AI for smarter interactions & deeper insights.

Feature Highlights

Intelligent Insights

Gain valuable insights from every interaction with AI-powered call analytics, sentiment analysis, and trend identification.

Automated Quality Scoring

Save time and ensure consistent evaluation with automated quality scoring and comprehensive performance analytics.

Enhanced Agent Performance

Empower your agents with real-time guidance, automated call summaries, and personalized coaching tools for continuous improvement.

The next generation
of cloud communications.

Ultatel provides intelligent communications to businesses of all sizes. From local businesses to global
brands, organizations across the US & Canada rely on Ultatel to keep their employees connected, secure,
and compliant – in any location.

2016

Year Founded

99.999%

Uptime Guarantee

US & Canada

Markets Served

24/7/365

Live Support

Global

International Calling

94%

First Call Resolution

World-class support is always included.

Your peace of mind is our mission. Our team is available 24/7 to provide guidance throughout your journey – from onboarding and training to ongoing support that ensures your long-term success.

Onboarding, Your Way

Training Your People

Phone Programming

World Class Support

Onboarding, Your Way

Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.

Training Your Team

We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.

Phone Programming

Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.

World Class Support

Our post-activation support and account management are just as good as our onboarding. We have high service standards: Live 24/7/365 support, 20-second answer time, and a 94% first contact resolution. With dedicated support, account management, and regular service reviews and evaluations, we will ensure your needs are met to your 100% satisfaction.

Onboarding, Your Way

Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.

Training Your Team

We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.

Phone Programming

Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.

World Class Support

Don't just take our word for it.
See what our customers have to say.

We receive excellent customer service from Ultatel. I can email them, I can call them, and someone is always there to help.

"I'm confident we made the right choice with Ultatel."

"The entire experience was great, the transition was seamless. They have a great, knowledgeable team."

Explore more enterprise-grade features.

Discover how Ultatel can help your business improve the customer experience, streamline workflows, and measure results with precision.

Auto Attendant

Automated answering service that routes incoming calls to the correct department or person in a business phone system.

Voicemail Capability

Assign voicemail boxes to individual DID numbers, allowing for tailored responses.

Call Flip

Allow users to seamlessly transfer ongoing calls or meetings from one device to another without interrupting the call.

IVR Menus / Custom Voice Prompts

Response system that allows customers to navigate the IVR experience by pressing touch-tone dial pad or using their voice.

High-definition (HD) voice

HD calling delivers clearer sound with a larger frequency range and reduced background noise during calls.

Keep Existing Number – Free Porting

Keep your current phone number when you switch to Ultatel without incurring any additional fees.

Microsoft Teams Contact Center Certified

Ultatel has met and is approved for integration and functionality within the Teams platform for contact center operations.

Call Transcription

Convert live or recorded conversations and meetings into written text using artificial intelligence.

Quality Assurance Analytics

System and user-generated metrics for assessing call performance and agent effectiveness, enabling informed improvements within the customer interaction environment.

Custom Reports

A custom report is a report that you create. You pick the dimensions and metrics and decide how they should be displayed.

Seamless Integration

Easily integrates with existing PBX systems, VoIP solutions, and other telecommunication services.

Voice Analytics

Evaluate conversations using voice recognition tools to analyze tone, pitch, emotions, keywords, and phrases.

Call Queuing

Places incoming calls in a waiting line when agents or phone lines are busy.

Voicemail transcription

Automatically converts voice messages into written text.

Call Parking

Allows users to place a call on hold at one extension and retrieve it from another extension/location.

Call Recording

Save both incoming and outgoing calls as audio files, which can later be played back, stored, or analyzed.

Power Dialer

Automates dialing by immediately calling the next contact on a list after an operator, sales associate, or service provider finishes a call.

Call Routing

Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.

Dynamic Templates

Customizable call evaluation forms and scorecards that adapt in real-time based on the type or context of a call.

Local presence

Ability to display a local phone number as the caller ID when making outgoing calls, even if the call is originating from a different geographical area.

Custom questions and scoring

Ability to create tailor-made evaluation criteria and scoring metrics for assessing agent performance on calls

QA Analytics

Embed data analysis tools to evaluate and measure agent performance, call quality, and customer interactions.

Individual Extensions

Assign unique numbers to employees or departments, allowing callers to bypass a main reception or auto-attendant.

Real-time Scoring

Speedy evaluation and scoring of agent performance during or immediately after a call.

Real-Time Reports

Business intelligence delivered live to administers and users.

Custom Reports

A custom report is a report that you create. You pick the dimensions and metrics and decide how they should be displayed.

Graphical Call Flow

Ability to intuitively to understand, analyze, and optimize call handling processes.

Advanced Queue Analytics

Advanced Queueing Analytics tracks and analyzes customer trends to provide a personalized customer experience.

Quality Assurance Analytics

System and user-generated metrics for assessing call performance and agent effectiveness, enabling informed improvements within the customer interaction environment.

Multi-Project Conference Reporting

Multi-Project Conference Reporting aggregates and presents data from multiple conferencing projects in a unified format.

Auto Attendant

Automated answering service that routes incoming calls to the correct department or person in a business phone system.

Voicemail Capability

Assign voicemail boxes to individual DID numbers, allowing for tailored responses.

Call Flip

Allow users to seamlessly transfer ongoing calls or meetings from one device to another without interrupting the call.

IVR Menus / Custom Voice Prompts

Response system that allows customers to navigate the IVR experience by pressing touch-tone dial pad or using their voice.

High-definition (HD) voice

HD calling delivers clearer sound with a larger frequency range and reduced background noise during calls.

Keep Existing Number – Free Porting

Keep your current phone number when you switch to Ultatel without incurring any additional fees.

Ready to experience the Ultatel difference?
Get started today.

Frequently Asked Questions

General Questions

What is Ultatel?

Ultatel is a leading provider of intelligent cloud communication solutions designed to empower businesses of all sizes. Our platform combines feature-rich cloud phone systems, advanced contact center software, seamless CRM integrations, and robust Microsoft Teams integration, all powered by AI for smarter interactions and deeper insights. We’re dedicated to helping businesses streamline workflows, enhance productivity, and drive customer satisfaction.

How much does Ultatel cost?

Ultatel offers flexible pricing plans starting at $15.95 per user per month. The exact cost depends on the number of users, features, and contract terms you choose. On average, Ultatel clients experience a significant cost reduction compared to traditional phone systems. Visit our pricing page for more information.

Is Ultatel or VoIP cheaper than a landline?

Yes, Ultatel’s cloud-based VoIP (Voice over Internet Protocol) solutions are typically significantly cheaper than traditional landlines. You’ll save on hardware costs, maintenance fees, and long-distance charges, while gaining access to advanced features like unlimited calling, online faxing, and AI-powered call analytics.

Is Ultatel reliable?

Absolutely! Ultatel is committed to providing unparalleled reliability. We guarantee 99.999% uptime, backed by robust infrastructure and 24/7 monitoring. Our dedicated support team is always available to assist you with any issues.

Can I use my existing phone number with Ultatel?

Yes, you can easily port your existing business phone numbers to Ultatel. Our team will guide you through the painless process. We even recommend porting any old numbers you think you might need in the future, just in case!

How do I get a new phone number for my business?

We can help you obtain new business phone numbers, including local, toll-free, and vanity numbers. Contact us, and we’ll guide you through the registration process.

Can I use Ultatel on my cell phone or mobile device?

Yes, Ultatel offers a mobile app called Ultatel Hub that allows you to access your business phone system on your smartphone or tablet. Make and receive calls, send messages, manage voicemail, and collaborate with colleagues – all from your mobile device, even without cell service (as long as you have internet access).

Does Ultatel offer monthly plans?

Yes, we offer flexible monthly and annual plans to suit your business needs and budget. No rigid contracts or hidden fees!

Cloud Phone System

What features does your Cloud Phone System include?

Our cloud phone system comes packed with features, including unlimited calling, video conferencing, call routing, voicemail transcription, call recording, auto-attendant, and much more. We also offer advanced AI-powered features for enhanced productivity and insights.

Can I integrate my CRM with Ultatel's phone system?

Yes, Ultatel seamlessly integrates with leading CRMs like Salesforce, HubSpot, and Zoho. This integration allows you to access customer data within the phone system, streamline workflows, and enhance customer interactions.

Cloud Contact Center

How does Ultatel help companies work remotely?

Ultatel’s cloud contact center solution empowers your agents to work from anywhere with an internet connection. Features like remote monitoring, team collaboration tools, and mobile accessibility ensure seamless productivity and excellent customer service, regardless of location.

What are the benefits of Ultatel's AI-powered contact center features?

Our AI-powered features include intelligent call routing, automated quality scoring, real-time agent assistance, and insightful analytics. These features help reduce wait times, improve agent performance, and provide a superior customer experience.

Microsoft Teams Integration

Do I need a third-party session border controller for Teams integration?

No, Ultatel offers a complete Microsoft Teams integration solution, including our certified Session Border Controller (SBC). There’s no need for additional hardware – it’s a fully cloud-based service.

Does Ultatel support Microsoft Direct Routing?

Yes, we fully support Microsoft Direct Routing. Our solution enables you to make and receive calls, send SMS messages, and access other phone system features directly within the Microsoft Teams interface on your desktop, mobile app, or web browser.

What are the advantages of using Ultatel for Microsoft Teams calling?

Ultatel enhances your Teams calling experience with advanced features, including international calling capabilities, enhanced call quality and reliability, comprehensive call analytics, and seamless integration with your existing phone infrastructure.

What to Look in an Enterprise Phone System When Choosing One For Your Business

Intelligent communications built for business.